We're beginning to make IMPAK 2.0 available to our customers now!

This upgrade is on a rolling schedule that will take about 90 days to fully complete for all customers.

IMPAK 2.0 provides a brand new, bold look with a Responsive Web Design that's easy to use on your desktop computer, laptop, tablet or smartphone.

During the transition period, you will still be able to use your standard IMPAK system, just as you have been. But we hope you will move up to IMPAK 2.0 as soon as it's available!

Approximately two weeks prior to your scheduled launch date, we will notify you again with the specific date on which IMPAK 2.0 will be available for all your team's users.

Thank you for being an IMPAK customer and for your continued support of IMPAK!


Our designers have been working hard to create for you a state-of-the-art working experience that's new, flexible and fast. You'll get more done in less time from anywhere, and on any type of device.

The new IMPAK menu system will help you navigate more easily to your favorite IMPAK programs. The basic structure of these familiar IMPAK programs hasn't changed, but they look and work better.

And as you begin transitioning to IMPAK 2.0, we encourage you to look at some of the IMPAK programs you may not have explored before.

You'll be amazed by all the great features inside!


We're also upgrading all of the hardware that runs IMPAK, along with its data storage technologies, firewalls and encryption methods for the security of your information. These are things you don't normally see from the outside, but they greatly improve the performance of the system and help keep your data safe.

So while we're attending to the complexities of the IMPAK infrastructure, we want you to continue to say...

It "simply works".


The IMPAK 2.0 menu system will help speed your work by providing a new "Favorites" area for each IMPAK user. You can add your frequently used IMPAK programs to this list, making it easier to navigate to your own favorite programs every time you use IMPAK.

You will also enjoy using the improved "Search" and "Filter" features that are incorporated into every program that may have a lengthy list of items.


Want to impress your tenants?

You will - when they see your new Tenant Service Center featuring an updated look and modern feel that also works perfectly on their tablets and smartphones.

Tenants will be able to add photos to their service requests, review their recent requests, download online memos and make conference room reservations in a brand new way.

Your tenants are going to love the new look and feel!


It's important to us that every IMPAK user feels comfortable with the transition from IMPAK to IMPAK 2.0. That's why we'll run both versions simultaneously for a while - plenty of time for you to make your move to the brand new, bold look and feel of IMPAK 2.0.

There's really nothing else for you to do except wait to be amazed. IMPAK is getting ready to propel your team to the next level!