What is IMPAK?

  IMPAK is a proven Internet application that empowers your firm to handle all aspects of property management service through your company's website.   Receive and dispatch work requests, update your tenants and clients with service-related information, and help property managers evaluate overall maintenance staff performance.   This web-based software connects front and back office functions into a single, tenant-centric operation.  And it enables collaboration among tenants, property managers and the maintenance group by providing prompt, personalized information from multiple data sources and work processes.

 What hardware and software is required to run IMPAK?

  Any computer or remote device connected to the Internet can enjoy all the features of the IMPAK program without any additional cost.  There is no third party software or extra hardware needed to run IMPAK through your company's existing Internet connection.

 How long before we can begin using IMPAK?

  In most cases, IMPAK software can be installed and ready for use within 48 hours.

 Do I have to devote any extra clerical resources to use this system?

  Absolutely not!  IMPAK is designed to help you expand your assignments and responsibility, while actually reducing your clerical costs.   The system has been carefully streamlined to produce maximum results in the most efficient manner possible.

 How much training is needed and how much does training cost?

  Training at the staff level is included in the IMPAK initial setup fee.  After a one-hour training session by telephone, most users are able to begin using the program immediately.  We are always available for help and technical assistance after the initial training session is over.

 What is included in the one-time setup fee and the regular monthly fee?

  The setup fee (equal to one monthly payment) includes program installation, SQL Server setup and configuration, data entry from Excel Spreadsheets (tenant, contractor, equipment lists) and up to eight hours total initial staff training.  The monthly fee includes application hosting 24/7/365, unlimited data storage, routine database maintenance, daily database backup, unlimited technical support and ongoing training sessions as needed.

 Do I need to download the IMPAK Mobile Web App onto my cell phone?

  No, you don't need to download anything.  You simply use the web browser from your mobile device to access IMPAK.

 Do I have to have a certain type of operating system or mobile device to access IMPAK?

  No, IMPAK's Mobile Web App can be used on all platforms and mobile devices through your company's existing Internet connection.

 Do I need to be able to access IMPAK offline?

  No.  For business integrity and potential safety/liability reasons, real-time systems like IMPAK need to have all active users connected to the system, all day.   With IMPAK, there are no downloads or installations to perform.  This saves memory, storage space and battery life on every individual cell phone.  And best of all, every item entered into IMPAK can always be immediately read and acted upon by other users of the system. There are no delays and everything that happens in IMPAK happens now!


Want to see more?
We'd love to show IMPAK to you!
There are many features to see, and we can also talk with you about transitions and training.