How IMPAK Works
Tenants expect a fast response when they place service requests to the property management office, and become frustrated if they aren't updated with current information about their request within a reasonable time.
This is especially true if the maintenance staff doesn't respond as quickly as
expected. Tenants also become unhappy if they have to make repeated calls to the office to find out what is happening with their request.
Property managers are often left completely out of the loop until called on to solve a tenant relations problem.
With IMPAK in the center of the process flow, tenants can check the current status of their own service requests, without calling the office.
The maintenance staff updates the database as work progresses through completion, further reducing the "bottleneck" of information typically required to flow through the office clerk.
The entire process is instantaneously visible to managers and supervisors, who can quickly react to deficiencies.